Melissa Gilmartin

(201) 658-6606 – melissag1214@yahoo.com

 

 

SUMMARY OF QUALIFICATIONS

·   Excellent communication and interpersonal skills

·   Highly organized with leadership skills and the ability to multi-task

·   Works well independently while promoting teamwork

·   Exceptional ability to troubleshoot and problem solve in high stress situations

·   Relates well with all customers and management levels

PROFESSIONAL EXPERIENCE

 

COOPERATIVE COMMUNICATIONS, INC., Belleville, NJ 

 

Network Provisioner (2009 – Present)

·   Responsible for sending and receiving Access Service Requests and spreadsheets to establish, augment and groom customer trunk groups, DS1’s and DS3’s

·   Works with vendors coordinating due dates, cutovers and configurations of the circuit design

·   Maintain accurate records in the company database  

·   Provide excellent customer support and immediate response to customer inquiries

·   Maintain accurate escalation and contact lists

·   Schedule equipment installations and act as liaison between the vendor and customer

·   Enter billing into the database upon completion of order

Order Provisioner (2001 – 2009)

·   Processed orders once approved for credit

·   Determined what services the customer is requesting

·   Scheduled the cutover of POTS lines and installations for new service as needed

·   Provided confirmation of pending order to the customer

·   Corresponded with vendors and customer to ensure customer satisfaction

Order Processor (1998 – 2001)

·   Proofread and verified orders for accuracy and input the account information

·   Ran credit checks on new customers

·   Corresponded with the sales representatives on status of accounts

·   Logged requested service orders and distributed them to appropriate departments for processing                                               

EDUCATION

 

Fairleigh Dickinson University, Teaneck, New Jersey                                                                 1996 –1997

Kearny High School, Kearny, New Jersey                                                                                    1992 –1996

 

 

Skills: MS Excel, MS Word, MS Outlook, AS/400, Spoolview, Operate Macintosh and PC

 

References available upon request.